Important - all sales are final. Hand made wooden items usually have characteristics like knots and different wood patterns. This is a one-of-a-kind hand made item. Please be sure that you will be happy with a hand-made item rather than a factory-made item with perfect edges. All sales are final and there is not any warranty on this sauna. If the sauna is defective or arrives damaged do not use it. Please contact lotus steam immediately @ email@example.com within 5 days of receiving. Take photos of the defect and send them to the email contact from their listing. If it is determined that your item is defective or was damaged during shipping the item will be replaced. Save all of your packaging. You will have to re-package it for pickup by UPS. We will not replace items that do not have the original packaging for transport.